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I have been trying without success to re-download WhatsApp and every time it says "unable to download". I am not sure if it's a space issue, I would think it would tell me I do not have enough available storage. I am using an iPhone 5c with iOS 10.2.1.

  • Are you able to download other apps or upgrade existing apps or is it just WhatsApp? – fsb Mar 9 '17 at 14:15
  • I just tried to update another app and that is not working either – Briana Mar 9 '17 at 14:18
  • Try to hard reboot your phone, hold the power and home button for about 10 seconds, or until you see the apple logo. Then try again. – level42 Mar 9 '17 at 14:21
  • I have tried to restart it and it did not change anything.I think it may be a storage issue. Maybe if I free up some space it might work? – Briana Mar 9 '17 at 15:10
  • Go to Settings -> General -> Storage & iCloud Usage. You'll see how much free space you have left. – fsb Mar 9 '17 at 15:27
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1) If the download has started and then the alert pops up: I have experienced this due to lack of network connections. Sometimes you're connected to WiFi, but there is actually no connection (for example you're connecting to a public WiFi and confirmation is needed).

Go to Safari, type in Google.com and see if Google loads in the browser. If not, find a reliable network connection and try downloading again.

2) If the alert pops up at the AppStore after you hit the GET button, and the download cannot even be started: your iPhone might not have sufficient space. Go to Settings and check your storage. Delete the Apps, Photos and Podcasts you don't need.

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User needed to delete some unused data from the phone to allow the App Store to download the new app updates.

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