Using an iPhone 5s on iOS 10.3 (14E5230e) beta.

I recently tried to re-download Spotify after having some issues with low memory. Unfortunately Spotify didn't complete install, so there was only the grey app tile and after trying to delete it it remained as an uncompleted grey tile with just a number as name:

app tile

So I tried to delete it, but after confirming that all other data of that app will be deleted the app is still there. Pressing on the app has no effect. Reinstalling Spotify leads to having Spotify as a additional app - full functional.

I already made a soft reset (several times) also tried to delete it via iTunes (there it doesn't show up), via memory management (doesn't show up there neither). Finally I did exclude it from iCloud backup (shows up there - I know, it's funny).

Before I take the step to do a factory reset and recover the phone via backup - does anybody know what I can do else?

  • If you go Settings -> General-> Storage & iCloud Usage -> Manage Storage are you able to see the app there and delete it?
    – fsb
    Commented Feb 8, 2017 at 19:20
  • A very detailed answer for you down below, just comment underneath it or here @owlswipe if you need anything else, I'd be happy to help!
    – owlswipe
    Commented Feb 8, 2017 at 21:44
  • @fsb unfortunately no.
    – pallox
    Commented Feb 10, 2017 at 10:44

3 Answers 3


First, try resetting your home screen layout

Resetting your iPhone's home screen layout should clear icons from apps that aren't downloaded (the relevant app icon appears to not be downloaded). This only involves moving icons around to suit your desire after the reset, no other data will be lost.

Go to Settings > General > Reset > Reset Home Screen Layout.

Tip: take pictures of your old layout before resetting to make the process smoother.

If that doesn't work, do a factory reset

Doing a factory reset and restoring your phone from a backup should fix this issue because the reset will clear all of your app icons and start the home screen from scratch.

Here's how to do that:

  1. Back up your iPhone to either iTunes or iCloud (if you choose iTunes, make sure to do a complete backup). How do I backup my iPhone?
  2. Perform a factory reset of the iPhone after the backup completes in Settings > General > Reset. How do I factory reset my iPhone?
  3. During setup, choose to restore your iPhone from another iPhone and choose the backup you just made. How do I restore my iPhone's data from a backup?
  4. Watch as all your data returns (allow a few hours for apps and photos to re-download), almost definitely without the odd app icon in question.

Note: data from apps that specifically request data not be backed up (like Google Authenticator) will be lost.

tl;dr: try resetting home screen layout first, but if that fails you'll need to do a factory reset.

Fun tidbit: You just found out Spotify's SKU, a unique ID for an app in the Apple system that is not seen by users.

  • thank you for your detailed answer! Obviously resetting the home screen layout didn't help, so I'll stick with the factory reset. Could you tell me, what I need to do for not losing data of Google Authenticator? I assume I need to deactivate every 2-step authentications prior the reset... what would be a bit inconvenient :)
    – pallox
    Commented Feb 10, 2017 at 10:53
  • @pallox just get some one-time use codes for each app you use Authenticator for and then re-setup every service with Authenticator again after restore.
    – owlswipe
    Commented Feb 10, 2017 at 12:16
  • @pallox Have you tried downloading Spotify again? That might actually work.
    – owlswipe
    Commented Feb 10, 2017 at 12:17
  • okay, i'll try to get those one-time use codes. And yes, I already tried to download Spotify again. It's a separate icon and full functional. Thanks again, I'll give feedback after doing the reset!
    – pallox
    Commented Feb 10, 2017 at 13:09
  • 1
    updated the other day and the suspicious app vanished. Seems like the update cleaned up after itself... Funky iOS, funky Apple... :D
    – pallox
    Commented Feb 13, 2017 at 12:20

Actually the best way is to back up your phone (password protect the backup so you don't lose your account passwords), then erase all content and settings and restore it.

  • yep, it seems to be the only way... lucky me...
    – pallox
    Commented Feb 10, 2017 at 10:54

SOLVED. I HAD same issue. Cleared enough memory to fully download app(uber) and the numbers turned into uber. Deleted app from there easy peasy lemon squeezy

  • that wasn't a memory problem, but still thanks for sharing!
    – pallox
    Commented Aug 27, 2018 at 13:00

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