When opening one of my documents in Word 2011 on MacOS 10.12.3, I'm asked to download a series of fonts including: STHeiti and Osaka.

I assume this means the document was opened on a computer with those fonts installed and now the file is convinced they need to exist.

I've tried accepting the downloads but the problem just returns the next time I reboot my mac.

So where should these fonts be installed and where is Office installing them?

  • 1
    Do they show up in Font Book? – JMY1000 Feb 7 '17 at 16:58
  • Interesting, the two I could immediately think of were not. I went to FontBook - their names were present but greyed out. I download the fonts and now I just need to wait and see if that's cured the problem for at least these two fonts. – Mark Levison Feb 7 '17 at 17:36
  • If they're greyed out, you'll need to right click them and enable them. – JMY1000 Feb 7 '17 at 17:51
  • Sorry - yes and to enable I had to download via fontbook. Now the question is - did that have any more effect than MS-Office's download. I suspect I will only know when the other person edits and resaves the shared document. – Mark Levison Feb 7 '17 at 19:02

The solution was hinted at in the comments.

  1. Open FontBook:
    Launch Font Book.app (located in the Applications folder).
  2. Find the fonts in question:
    Select "All fonts" in the sidebar and search for them using the search box in the upper-right corner of the window. Once found, each will be greyed out.
  3. Download the font:
    Either press the "Download" button in upper-right corner of the preview pane or right-click the font to display the context menu and select "Download".
  4. Smile now that MS Office doesn't ask you skip/download whenever you open that doc again.
  • 4
    Unfortunately, this does not seem to be permanent solution for me: if I download the fonts with FontBook, Word stops asking me for about one or two weeks (I haven't found the pattern yet) then starts asking for these fonts again every time I open a document with formulas. I have Mac OS 10.12.6 and MS Word 14.5.2. Also, I cannot find where on my mac these fonts are so I can make backup copies and just replace them manually whenever this happens, instead of having to download them each time. Any help would be very welcome. – RoberRM Feb 16 '18 at 12:26
  • Agreed with @RoberRM's comment, this has happened a couple time to me as well. The requests keep coming back. The answer is a good workaround but better yet would be to somehow disable the request from ever coming at the Word level. Is it a special option that is requiring these font packs? In my case, they are all asian character sets (Osaka, STheiti, STKaiti, STFangsong). Thanks for any tips – ysalmi May 8 at 18:53
  • Even worst, in some cases the download fails, with some error message asking to try the download again later... – Fabio May 12 at 5:55

You must log in to answer this question.

protected by bmike Jun 28 '17 at 1:56

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged .