I am looking for information / help from someone who might experienced similar issue in the past or has knowledge about the problem described below.

During last week I have been experiencing issues with trackpad on MacBook Pro Retina 13' Mid 2014.

It all have started the next day after latest macOS Sierra 10.12.3 update.


  • not registering multitouch commands, like thumb + 3 or 4 fingers, swipes
  • freezes on the movement just to pick up a second later
  • stops to respond at all
  • moves and send click signals by itself without touching

Some/all of this happen when I try to use trackpad. When left alone, with external usb mouse plugged in, I can use the software mouse without any issue (using external mouse).

I have tried to fix it with:

  1. Restart
  2. NVRAM reset
  3. SMC reset
  4. macOS reinstallation

sadly, none of above helped.

Valuable Info: Apple Diagnostics tool shows that I have problem with memory (PPM002 error code and potential PPM003 and PPM004). Apple code reference page says nothing more about them but to contact nearest Apple Authorized Service Provider.

I will appreciate any form of help.

And yes... My warranty expired just two weeks ago.

  • Turning off trackpad input in Accessibility preferences helped with cursor self-moving and now I can use Mac with external mouse though the problem is still present. Commented Feb 10, 2017 at 9:00
  • Yes, me too! Still having it as of Sierra 10.12.5. I also had it on two different machines, a Macbook Pro and a Macbook Air, so I seriously doubt it's anything hardware related. Commented Jun 9, 2017 at 8:41
  • 1
    Thanks for sharing. I still haven't resolved the problem. I think I will visit Apple's Service next week and see what they have to say about it. Commented Jun 10, 2017 at 9:27
  • See my answer — a permanent "cure" via repeating Recovery Reinstall.
    – Zo219
    Commented Jun 10, 2017 at 18:09

1 Answer 1


My unrecognized trackpad and keyboard issue fixed after cleaning up desktop. A file was corrupting the start up process.

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