I cannot see the files or folders on this external hard drive and I am unable to eject the drive. I must not lose this footage.
The drive is a brand new WD My Passport 25E1 Media 2TB External Hard Drive. I'm using it to store large amounts of video footage. It's only a few days old. I've had no problem transferring and opening files on the hard drive until now.
When I first purchased the drive I formatted it for MacOS using Disk Utility. It is currently a Mac OS Extended (Journaled) partition. It has never been plugged in to any other Mac or PC.
The hard drive is plugged in to my iMac.
When I view it in Finder non of the hundreds of gigs of footage display. No files, no folders.
I cannot eject the drive. If I attempt to eject the drive I get this message:
The disk "My Passport" wasn't ejected because one or more programs may be using it. I have not tried to Force Eject.
There is valuable footage on this drive I cannot lose. If I view the drive in Disk Utility it shows 318.15 GBs used and 1.68 TB free. This indicates the files are on the drive but not visible.
Steps I've Done So Far
- Attempted to Eject the Drive
- Confirmed Storage is Used in Disk Utility
- Closed All Open Applications & Attempted to Eject the Drive
- Logged Out of my MacOS User Account & Attempted to Eject the Drive
- Opened WD Drive Utilities and Clicked "Run Drive Status Check" and "Run Quick Drive Test" with No Effect, Results, or Message. It doesn't do anything.
Right now I'm seeking guidance because this footage is essential and cannot be lost.
- How do I confirm the files are still on the drive?
- Why does the drive not display the files or folders it should?
- Why can I not eject the drive?
- Should I attempt a "Force Eject", and if I do, do I risk losing the files on the drive?
- How do I identify what programs are running that are preventing the drive from ejecting?
- How can I eject the drive?
Help in this matter is immensely appreciated.