I keep getting this message when I type in my password to do an update.

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

The computer was bought by me and has only been used by me. What do I need to do to fix this?

  • is this in the Mac App Store? And is it an operating system update or an app update? What version of OSX/MacOS? – Non Plus Ultra Jan 16 '17 at 19:25
  • it's a 10.11.6 and it's an app update, iPhoto, iMovie and garageband and there's a security update. – Lynette Culverhouse Jan 18 '17 at 0:27

Try going to the "purchases" section in the App Store. Accept the free apps like iMovie and Garageband there.


If you logged in to a new Mac with an existing Apple ID go to the App Store as Non Plus Ultra already answered. You should accept the free apps that came with the new Mac and link the license to your Apple ID.

In the new App Store you should go to your account, which can be found at the bottom of the menu on the left in the App Store. You will see all your previous purchases and a notification box including an Accept button. Click the button to add the license to your Apple ID.


After going around the houses with Apple Support, what fixed this for me was removing a duplicate version of the App in the Applications folder. There was a legacy version of GarageBand 6.0.5 in a folder as well as the latest version.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .