I bought an iPad Air 2 fourteen months ago. Recently I reset my iPad and now Pages, Keynote, and Numbers are not free — they ask for payment. How can I download them again without paying?

I tried to switch my iPad off and on and I tried another Apple ID, but neither of those worked. My device is fully upgraded to iOS 10.2.

  • 1
    Did you try with the Apple ID you initially used when setting up the iPad/logging into the Store?
    – nohillside
    Jan 8, 2017 at 18:55
  • Do they show up in the Purchased tab?
    – Tuesday
    Jan 8, 2017 at 18:59
  • Also, have you ever synced your iPad to iTunes?
    – Tuesday
    Jan 8, 2017 at 19:02
  • Just to verify, you bought the iPad new or was it already set up by someone else?
    – Kent
    Jan 8, 2017 at 19:13
  • To clarify all the above comments - all apps [as well as the device itself] on iOS belong to the Apple ID that first downloaded them. if you have multiple IDs [not wise] then you need to sign in to the one that first purchased the app.
    – Tetsujin
    Jan 8, 2017 at 19:26

1 Answer 1


When you set up your iPad and downloaded these apps, the iPad would have asked you to sign in to iTunes & App Store, then registered the apps to this Apple ID as it was the first used to download them. You must use this same Apple ID to re-download the apps later.

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