I got a video in WhatsApp from someone with an Android phone. When I open the video I can hear the the audio, but nothing is visible; it's just a blank screen with audio from the recording.

I forwarded the same video to my friend who has an iPhone 7 and he is able to view (and hear) the video.

Does anyone know what the problem is and how to fix? I am using an iPhone 6s.

  • Didn't you try to download and play it? – Samitha Nanayakkara Jan 6 '17 at 17:35
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    It's helpful to know what version of iOS and WhatsApp you are using and what version your friend is using. – Allan Jan 6 '17 at 19:04
  • i always hate to suggest this, but did you try restarting your iPhone? Also, if you have a computer, try using the WhatsApp Web/Desktop option and check if you can see the video on your computer. – Zonker.in.Geneva Jan 6 '17 at 22:47

Try the free VLC video app, it's available for iOS.

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