I have a Microsoft Surface Ergonomic keyboard and a 2016 touchbar MBP running macOS 10.12 (Sierra). The keyboard is connected to the MBP (I can type) but it doesn't show up in keyboard preferences (so I can't remap keys).

How can I get the keyboard to show up to show up in keyboard preferences? How can I remap the keys to be:

  • Windows -> Alt
  • Alt -> Command
  • Caps lock -> Control or Escape.

I'm aware of karabiner but am frustrated that is keyboard isn't showing up.

  • I landed this page while I'm looking for the issue about the surface ergonomics keyboard with my macbookpro touchbar. I have the same problem with Mystic, but it's acceptable for me. However, the bluetooth connection is often disconnected, more than 10 times a day. Any one has the same issue?
    – JHK
    Feb 28, 2017 at 9:15

1 Answer 1


It doesn't show up for me either on 10.12.2.

Karabiner Elements is working great for me.

  • Thanks, that worked for me. So sad that the built in pref panel doesn't work automatically.
    – Mystic
    Jan 4, 2017 at 18:39

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