My service has been disconnected on my iphone6. I want to use it for imessage, how do I remove the old phone number that's grayed out in the send/receive in message settings?


  • Is there an (i) next to it?
    – Rob
    Dec 6, 2016 at 21:09
  • No. There is a constant circle spinning next to the number.
    – user214051
    Dec 6, 2016 at 21:35
  • Deregister the number in a web form apple.stackexchange.com/questions/246549/…
    – bmike
    Dec 7, 2016 at 0:04
  • @bmike his issue doesn't require filling out forms for a device that he no longer has. Only required step is to sign out/sign in. I've included the source in my answer.
    – CJ Dana
    Dec 7, 2016 at 0:17

1 Answer 1


According to Apple, all you need to do is sign out of your device

enter image description here Source: https://appleid.apple.com/account/manage

Check your iCloud preferences after signing out and back in.
Settings › iCloud › User Account › Contact Information

If you are unable to remove/modify

Depending on your carrier, you may need to remove your sim and reinstall iOS.

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