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I've downloaded an app (that I built - I am preparing to submit) on my iPhone 6s Plus and I'm trying to prepare some screenshots for the App Store. Per documentation, the screenshots should be 1242 x 2208px, however when I take a screenshot and open it up on my desktop, I'm left with 674 x 1200px. What can I do to get the proper resolution for these screenshots?

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    How/where do you take the screenshots, how do you transfer them to your Mac? – nohillside Nov 26 '16 at 8:45
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Screenshots should be in full resolution, but the way you send it to yourself may cause the resolution to be reduced. In particular, Google Inbox reduces the resolution of photos by default when emailing them.

You should be okay sending it to yourself using Apple Mail, and selecting full resolution.

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iPhone 6s Plus

Your iPhone 6s Plus has a 1920 x 1080 pixel resolution at 401 psi which, as you say, should produce 1242 x 2208 pixel screenshots (in portrait). I can't explain why you're getting screenshots at 674 x 1200, except that how you're transferring them to your computer may be causing the change?

If you're emailing them be sure to pick the highest quality (if prompted). Otherwise you should be able to message them to your Mac as well.

iOS Simulator

If neither seem to work, probably the best way to generate your screenshots is to use the iOS Simulator. To do this:

  • Build and run your app via Xcode to the appropriate Simulator
  • Ensure the app is displayed at 100% scale (you can check this from the Window > Scale menu in Simulator).
  • Take your screenshots from within Simulator using the commandS keyboard shortcut (or going to File > Save Screenshot)
  • Once you have the screenshots you need, upload them to iTunes Connect.

NOTES:

  1. If you're wanting to just upload one set of screenshots for the iPhone, then ensure you're using a simulator for the 5.5" iPhone.
  2. If you also need to upload screenshots for the iPad and only want one set, then choose the Simulator for the 12.9" iPad.

Any questions, just ask.

  • I appreciate the detailed response, but the issue is simply that on the 5.5" model, the resolution is coming out to be 674 x 1200 px when I open its screenshots on my computer. – SB2055 Nov 26 '16 at 2:27
  • How are you taking the screenshot? – Monomeeth Nov 26 '16 at 2:30
  • Power+home buttons together on the device – SB2055 Nov 26 '16 at 2:33
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    Hmmm, the iPhone 6s Plus has a 1920 x 1080 pixel resolution at 401 ppi, so I can't explain why you're getting screenshots at 674 x 1200. How are you transferring them to your computer? Maybe something is happening through that process? – Monomeeth Nov 26 '16 at 2:54
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As described in this answer, you can use the iOS Simulator to get a full-resolution screenshot.

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The answer is: Go to settings -> Display and Brightness -> View -> Choose standard instead of zoomed.

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