5

I've forgotten security questions to my account and I want to reset them. I've logged into my Apple ID, went to security section, and went ahead and clicked the link which says "Reset security questions?" in case I've forgotten it, which is my case.

I've entered my password, and it is asking for the answers of the very security questions that I'm trying to reset. What is the point of asking the answers after clicking the link to reset them in the case that I've forgotten it?

Am I doing something wrong?

3

If you can't remember your answers ...

Have a look at: If you forgot the answers to your Apple ID security questions

At Apple ID, follow the onscreen steps to verify your identity. If you don't get any options to verify your identity, you can't reset your security questions at this time.

Choose new security questions and answers and select Continue.

If you need more help, contact Apple Support

|improve this answer|||||
5

The following is a way that - seemingly - not even Apple Support knows about, I've found it myself after I got told that my account's situation is hopeless and I cannot get it back.

I forgot the answers to all of my security questions and did not have a rescue email. There is no way to reset the questions in that scenario, your only option is to get rid of the questions altogether - and you can do that by enabling two-factor authentication (2FA). The catch is that you mostly have to answer some security questions to enable it from Settings (sometimes you can get lucky and enable 2FA by only using your password and a texted verification code, no security questions - Apple Support was surprised that this worked).

And here is the interesting part: if you log in with your Apple ID on a device (I did it with an iPhone 5 running iOS 10, but any iOS 10+ device should work), log out and do that several times, you'll eventually get a popup to enable 2FA... and it will let you do that without answering a single security question! I got the popup after logging in and out just once, but your results may vary.

|improve this answer|||||
  • I tried this. After 10 successful sign-in attempts: nothing. iPad running iOS 12.4.1. – canton7 Sep 17 '19 at 14:29
  • @canton7 I'm sorry to hear that. Try to use a different device and see whether it works there. Also, this might've been fixed by Apple, I'm not sure. – Tamás Sengel Sep 17 '19 at 18:10
  • I suspect Apple have probably addressed this, which is why I left a comment advising others that they might not have your luck any more! – canton7 Sep 17 '19 at 18:12
  • 1
    @canton7 I can confirm that this "exploit" still works on iPhone 6 running iOS 12. I also managed to trigger the special 2FA pop-up in just 1 try. I was locked out of my Apple ID because I forgot the answers to my security questions and I had no other verification method. I can confirm that this solved my problem. Thanks @TamásSengel! – user7777777 Dec 28 '19 at 7:46

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .