I've forgotten security questions to my account and I want to reset them. I've logged into my Apple ID, went to security section, and went ahead and clicked the link which says "Reset security questions?" in case I've forgotten it, which is my case.

I've entered my password, and it is asking for the answers of the very security questions that I'm trying to reset. What is the point of asking the answers after clicking the link to reset them in the case that I've forgotten it?

Am I doing something wrong?

  • 1
    As has been pointed out several times in the comments: If you can't reset your security questions, contact Apple Support. There is no other way. – nohillside Nov 21 '16 at 12:10

If you can't remember your answers ...

Have a look at: If you forgot the answers to your Apple ID security questions

At Apple ID, follow the onscreen steps to verify your identity. If you don't get any options to verify your identity, you can't reset your security questions at this time.

Choose new security questions and answers and select Continue.

If you need more help, contact Apple Support

  • 2
    What about : Cannot Reset Security Questions We do not have sufficient information to reset your security questions. – Nikola Lukic Jun 21 '18 at 9:16
  • @Mark, But you can't reset your security answer unless you already have your security answer! – Pacerier Sep 16 '18 at 9:02

The following is a way that - seemingly - not even Apple Support knows about, I've found it myself after I got told that my account's situation is hopeless and I cannot get it back.

I forgot the answers to all of my security questions and did not have a rescue email. There is no way to reset the questions in that scenario, your only option is to get rid of the questions altogether - and you can do that by enabling two-factor authentication (2FA). The catch is that you mostly have to answer some security questions to enable it from Settings (sometimes you can get lucky and enable 2FA by only using your password and a texted verification code, no security questions - Apple Support was surprised that this worked).

And here is the interesting part: if you log in with your Apple ID on a device (I did it with an iPhone 5 running iOS 10, but any iOS 10+ device should work), log out and do that several times, you'll eventually get a popup to enable 2FA... and it will let you do that without answering a single security question! I got the popup after logging in and out just once, but your results may vary.

  • I logged out and in like 10 times using ios 12 (ipad pro), without 2FA popup. I can choose 2FA in settings, but it asks for security questions each time. So no luck for me sadly:( – user12933 Feb 11 at 22:49
  • @user12933 I'm sorry that it didn't work for you. Try to wait some time between logins, it worked for me after I left my device for a day. – Tamás Sengel Feb 11 at 23:12
  • @TamásSengel thank you very much, it works! Also worked for me after I left device for a day. – Anastasia Mar 7 at 11:57
  • This worked for me as well on an older iPhone - I tried on a new iPad with update iOS and it did not work, then I tried on an older iPhone with older iOS, I did not get a popup but when I went to enable Two Factor it allowed me to enable it without any security questions – David Van De Meer May 13 at 4:37
  • This works. I've tried it on my Mac, went to Settings -> iCloud and entered my ID & password and was prompted to activate Two-Factor Authentication. Such a stupid problem which has been a trouble since a long time and so easy solution! – odea Jun 8 at 23:36

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protected by bmike Sep 3 '17 at 15:34

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