Consider an iPad 2 using WiFi attepting to make FaceTime calls to users on an iPhone 4. Each contact has their phone number defined under the iPhone tag (as opposed to Mobile).

Whenever attempting a FaceTime connection, FaceTime attempts to connect, and fails with the error:

FaceTime failed - 'Person' is not available for FaceTime.

Measures attempted:

  • close FaceTime from running apps.
  • disable & re-enable FaceTime from Settings.
  • confirmed the device's WiFi is active & enabled.

I've seen the 'solution' of "reset all settings", but suspect that's overkill, and likely won't work, as reported by lots of other users.

How can this error be avoided?

  • Are you saying that the iPhone user has everything configured appropriately, but Facetime calls do not reach them? Sep 26, 2011 at 5:27
  • Did you ever try the opposite way? have them call you !
    – Ruskes
    Apr 18, 2013 at 12:11

2 Answers 2


According to Apple, some of the symptoms are:

  • When you are calling someone on FaceTime, the number on their screen is not your number.
  • People are unable to initiate a FaceTime call with you.
  • After installing a new carrier settings update, FaceTime does not activate.

How to fix:

  • In Settings > Phone, turn FaceTime OFF and turn it back ON again
  • Go to Settings > General > Reset > Reset all settings
  • Done

Also be sure that BOTH devices are on wifi, not just the iPad.

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