Last time I got macbook and iphone from my brother. These devices were always connected with one apple id. I wanted to keep all apps and settings, so I did not create new apple id, I've just changed password, email, name of current apple id, so now it is only mine, not my broter's. And I don't know why, but imessage and facetime not working, on both devices. I can log in icloud, and everything if fine, but when I'm trying to log in on imessage or face time this appears :

"An error occurred during activation"

Before change everything worked. I have tried almost everything. Please help.

1 Answer 1


it's hard to tell what could be the problem without knowing what happed exactly. You can use below link to check some solutions to your problem. If that wasn't help I suggest to contact apple support team.


  • Thank You, but I have tried all of this. Didn't help.
    – belab
    Oct 29, 2016 at 19:42
  • Then it's better to at least make a chat with Apple support team. Almost every time I got a problem they solve it within minutes. So strongly suggest to contact them. :) Oct 29, 2016 at 19:44

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