In the last 2 days, I have found it difficult to login when I start up my mac pro retina. When I try to type in my password, I either have to retype the same letters multiple times or press the same letter key a few times before it is accepted.

I tried NVRAM reset, SMC reset - no different. I tried Apple support via chat and was instructed to set up a new test admin account - same problem remained. I rebooted in safe mode - the issue resolved. So I was told it was best to reinstall macOS Sierra in recovery mode, but the problem persisted after I reinstalled macOS Sierra.

It would probably be easiest to get a Genius Bar appointment and for an expert to look at my Mac, but I am going away for 6 weeks. Hopefully, I can get by until I return, but if anyone has any suggestions what could be the causes and what else I need to investigate to eliminate the problem, please let me know!

  • 1
    Do you only see this issue when you log in or do you notice a similar issue throughout typing on the Mac?
    – fsb
    Oct 24, 2016 at 15:07
  • When you reinstall Sierra, was it Sierra only or did you restore all your "stuff" from a Time Machine backup? If the latter, try again and don't migrate your data - leave it as a clean install. There might be something that's conflicting.
    – Allan
    Oct 24, 2016 at 15:10
  • I only see the issue at log-in but it types smoothly once I logged into my account. I re-installed Sierra only, not all my 'stuff' from Time Machine.
    – Goh
    Nov 16, 2016 at 12:57
  • Hi, I have the exact same issue since I installed the latest El Capitan Security update :/ VileVault is enabled, but I don't want to turn it off / reinstall my OS. Any ideas? Did you fix the problem? Dec 17, 2016 at 21:44
  • Hi, I am not sure what happened, but the issue suddenly disappeared after 6 weeks or so. I could not work out why, as I had not installed or deleted any new software or performed any software updates. So I did not have to contact Apple after all. Sorry not to be of any help!
    – Goh
    Dec 19, 2016 at 11:28

2 Answers 2


Today I've received my Macbook from warranty due to same problem and they have replaced I/O Board. Issue has been fixed.

  • 1
    Bad USB bus or bad device connected to the bus could mess up the key input buffer.
    – bmike
    Dec 21, 2017 at 14:13

Might the problem be with the FileVault on login ? Try turning it off in the settings and see if the login issue resolves. Then, maybe, try to fix permissions, on the main disk and reenable it ?

  • Actually, It resolved for me by removing the microsd card, which I use for storage. Need to investigate why is that now.
    – rutrack
    Oct 29, 2016 at 11:24
  • Thanks, but FileVault is off on my Mac. I think I will wait till I return from vacation and get an appointment with Apple to see if they can figure out what is the issue.
    – Goh
    Nov 16, 2016 at 13:00

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .