iTunes is not recognizing my iPod Touch. I tried re-installing iTunes but that didn't help. At first, my iPod was recognized by the computer as a digital camera but this has already been fixed.

  • Is your Touch jailbroken? What version of OS X and iTunes are you running? Sep 23, 2011 at 8:22
  • the newest iTunes 10.4.1. OS is 4.3.3 and it is not jailbroken.
    – liorr
    Sep 23, 2011 at 12:25
  • I have also iPhone and another ipod touch 2nd generatoin. all are not recognaized by itunes. Also in the device driver I can see that it is under USB and that its driver is OK.
    – liorr
    Sep 23, 2011 at 12:29
  • what I did yesterday is:
    – liorr
    Sep 25, 2011 at 3:49
  • upgarde my XP to service pack 3. reinstall ituens. verify that allple mobile device is runing and updated, ipod service is up and running, but still th eipod is not recognaized by itunes.
    – liorr
    Sep 25, 2011 at 3:50

4 Answers 4


First, try connecting to a different computer and/or using a different cable to rule out the possibility of it being something other than the iPod.

Next, check if there are any defects with the iPod. If you are using iOS 5, configure it to back up all your data to iCloud.

Finally, you may want to consider putting the iPod into recovery mode and trying to restore from there. If that does not work, you may want to visit the Genius Bar to check for any hardware issues.

How to do it: http://support.apple.com/kb/HT1808

Note: if you are out of warranty, and suspect it may be a physical issue, you may just want to continue using the iPod as it is, because once you put it into recovery mode you may not be able to get out of it


Try unplugging your device and rebooting it (press and hold power till you see slide to power off, slide it, then turn back on). Once you're at the homescreen, close iTunes and try connecting again.

If that doesn't work, unplug every device connected to your PC that isn't required to control it (i.e. don't unplug the power, mouse, keyboard or monitor). Close all programs that are open, including iTunes. Now try plugging in your device, opening iTunes if it doesn't do so automatically. Try this after a reboot if this doesn't work.

If that still doesn't work, confirm the USB cable isn't broken. The cord inside that transfers data might have a cut somewhere; if this is the case, the easiest way to fix it is just to buy a new cable from Apple.


Is your iPod functioning 100%? Any problems outside of iTunes?

One thing I have noticed is that iTunes doesn't like that Windows users have multiple USB devices connected at the same time. So you might want to try removing all but the iPod and try restoring from iTunes from that.

  • What about the keyboard and mouse?
    – Cajunluke
    Aug 24, 2012 at 1:36

Try a different cable or connecting the iPod to another USB port on your computer.

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