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I've unboxed a MacBook Pro and am stuck at the very beginning. These are the two screens that loop - I have no idea what I'm supposed to be doing now.

enter image description here

enter image description here

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  • It's telling you to turn on your bluetooth mouse and CD/DVD player. – fsb Oct 16 '16 at 14:41
  • Thanks - but I don't have any of them – Wasteland Oct 16 '16 at 14:41
  • Take a look at this question. It's similar but not a duplicate. The answers might help. – fsb Oct 16 '16 at 14:46
  • Do you have access to a wired USB mouse and keyboard? They don't even have to be Apple branded. – IconDaemon Oct 16 '16 at 15:42
  • Hi. thanks guys. I went back to the store and they replaced the laptop. – Wasteland Oct 16 '16 at 16:49
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Apple offers free support at 1-888-APL-CARE for all new hardware. But, you seem to be seeing the screens that guide you to use a wireless keyboard and a wireless mouse.

What happens if you disconnect everything connected to the Mac and then open the lid of the MacBook Pro and type?

If you can't get logged in, a quick call to support might be the best thing to do.

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Just visited the Apple Store for the exact same issue with the same images.

They saw the images and told that the trackpad is dead and I should contact the online shop that I bought the Macbook from.

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