I've unboxed a MacBook Pro and am stuck at the very beginning. These are the two screens that loop - I have no idea what I'm supposed to be doing now.

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  • It's telling you to turn on your bluetooth mouse and CD/DVD player. – fsb Oct 16 '16 at 14:41
  • Thanks - but I don't have any of them – Wasteland Oct 16 '16 at 14:41
  • Take a look at this question. It's similar but not a duplicate. The answers might help. – fsb Oct 16 '16 at 14:46
  • Do you have access to a wired USB mouse and keyboard? They don't even have to be Apple branded. – IconDaemon Oct 16 '16 at 15:42
  • Hi. thanks guys. I went back to the store and they replaced the laptop. – Wasteland Oct 16 '16 at 16:49

Apple offers free support at 1-888-APL-CARE for all new hardware. But, you seem to be seeing the screens that guide you to use a wireless keyboard and a wireless mouse.

What happens if you disconnect everything connected to the Mac and then open the lid of the MacBook Pro and type?

If you can't get logged in, a quick call to support might be the best thing to do.


Just visited the Apple Store for the exact same issue with the same images.

They saw the images and told that the trackpad is dead and I should contact the online shop that I bought the Macbook from.

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