My son had to have an iPad for school and we used his school email address when first setting it up. He started high school this year and we just left it all as it was until he got his first iPhone recently.
- I changed his email address for iCloud via my laptop when I set up his phone but now we can't change it on his iPad.
- We are stuck with the old email address.
I tried everything and I no longer have the credit card for verification and even though I remember my 'numbers'
- I do not remember the cvv for the closed card.
- We can't confirm the code that is sent to his school email address as he is no longer in primary school and they deleted his email account.
He doesn't want to lose all his photos, apps and game scores etc that we have backed up via iCloud and if I sign him out of iCloud on his iPad I am worried that will happen - even though I have changed his email via Apple when setting up his iphone.
I worry that everything will be lost on his iPad if I sign him out as we are on iOS 10.0.2.
I have read many questions and answers similar which say that iCloud should not want verification via the old email address - but it does. We also can't remember the old security questions and answers and cannot find where I wrote them all down! I cannot turn off find my iPad due to apple not recognising the old password that we know is correct for the old email associated with his account on his iPad. I am stuck and have tried everything.....
Have we missed any obvious steps to recover this account?