So I recently got a new iPhone 7 Plus a week ago. Tonight, I got onto this website which kept on putting up pop-ups on the page. I went to the lock screen, and it instantly froze. I couldn't even unlock the phone. Then, it went into a black screen with the loading icon. I tried to shut it off several times, but no use. I tried to connect it to iTunes via my MacBook Pro, but since the phone has a password, iTunes sent a verification text to my phone. Of course, I can't access anything in my phone now. There's literally nothing I can do with the phone. (The battery was at 70%, if that helps.)

Sorry for the long post, but what do I do? I'm very worried that it might've gotten hacked or something. Please help!

  • You (probably) didn't get hacked. Unplug from the computer and press and hold Sleep + Volume Down until you see the Apple logo. If that doesn't work, plug it back in to the computer and then press and Sleep Power + Volume Down until the display goes dark, then release Sleep (keeping hold Volume Down) until you get in a prompt in iTunes about the device being in recovery mode. Do you have a recent backup?
    – tubedogg
    Oct 1, 2016 at 2:25
  • Yes, I do. And thank you very much! It actually worked perfectly. I never knew about the sleep + volume down combination before. You literally saved my life. I guess this is what happens when you don't know much about the phone you own!
    – Pronteous
    Oct 1, 2016 at 2:33

2 Answers 2


If a device seems like it's not responding to any input, often a hard reset, which is Sleep + Volume Down (for iPhone 7 and above; for iPhone 6s and below, use Sleep + Home) held until the Apple logo appears, is needed.

Powering off an iOS device isn't like powering off a computer. It doesn't reset everything, flush RAM, etc as a computer does when powered down. It's more akin to hibernation mode on a computer, as it's designed to come back on quickly. The hard reset is more like turning the computer off and back on - it dumps RAM and does any housekeeping that might be preventing the device from responding. It does NOT reset any data, preferences, apps, content, or so on.


Follow the same steps as if your phone is frozen and you can’t turn it off.

Force reset and then wait or restore.

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