Very strange issue here. Around the time the 5s came out I went into AT&T to grab a new phone. For some reason I couldn't get logged into my apple account during setup so the AT&T employee completed the activation while using their account.

Ever since then when I did factory resets and after I entered my own apple credentials it would always ask me to log in with their account as well. Didn't bother me too much and I figured it was something particular to the phone.

However, I just bought a new 7 and the same issue has come up! After I log in with my account it asks me to log in with this strangers account. Obviously the accounts are linked in some fashion but I've checked every single account setting I can and I have no idea how this could have happened.

Anyone have any ideas?

Edit: It's not a used phone, but were new out of the box at AT&T. Also, doesn't sounds like it's an activation lock because it has followed me across phones. Definitely seems like an iTunes/Apple ID account issue.

Here's the popup that shows up right after a restore and when I open various apps following a restore. For what it's worth, this appears to be their personal email and not a corporate email:

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  • Can you add a screenshot of the login screen you are seeing?
    – nohillside
    Sep 30, 2016 at 4:10
  • It depends when it's popping up. If it's during a restore of a backup, it's content that employee downloaded (most likely apps) onto your device originally. The other thing it could have been on the 5s is Activation Lock, but that wouldn't be the case on a different new phone (i.e. your 7) and wouldn't have followed you across devices.
    – tubedogg
    Sep 30, 2016 at 4:11
  • Hmmm- interesting. I assumed this was Activation Lock but perhaps that was wrong. Good catch.
    – MacManager
    Sep 30, 2016 at 17:57
  • Interesting. I suspected it might be content since it looks like an iTunes login. Any way to tell which app it is? Oct 1, 2016 at 16:43

1 Answer 1


This sounds like Activation Lock (Find My iPhone). That's a bummer, they shouldn't have signed in like that. If this is a new device I'd take it back and get another one, personally. Don't have them setup your phone afterwards.

If you don't want to return it, you'll need that Apple ID account name and password in order to complete setting it up and then signing out of iCloud to turn off Find My iPhone.

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