enter image description hereI've been trying to download OSX "EC" (10.11) for the last week in order to make a recovery USB. The download always fails at exactly 1.92Gb.

Now that macOS Sierra has been released I notice that the 10.11 download has been removed from the App Store.

However, the macOS Sierra download also failed after several Gb, but unlike the 10.11 download I'm physically unable to re-attempt the download- please see the attached screenshot.

I've had a quick look over the stack of App Store related questions but none seems to have solved it. Anyone please any ideas? I can't even seem to create a working .zip of a good download from another machine.

  • 1
    As it stands, this isn't really answerable. Could you clarify your question. First of all, you refer to "EC" which judging from your screenshot is El Capitan, yet you also refer to 10.6 which was Snow Leopard. El Capitan is 10.11. Secondly, which of the 3 points would you like to fix? Downloading Sierra, downloading El Capitan, or indeed 'creating a working zip from another machine' ? Thirdly, what machine & OS are you currently on?
    – Tetsujin
    Sep 23, 2016 at 9:05
  • Sorry, not a big fan of the name 'el Capitan', but yes, I've updated the version to 10.11, apologies. Ideally, I'd like to know if anyone has experienced the same issue, and knows how I might be able to untangle the App Store and download the sierra installer? The button, as in the screenshot, is disabled and despite all attempts doesn't return to a state where I can click it. Unless anyone knows where I can find the 10.11 installer? OSX 10.11.6, it's a MacMini if you're interested.
    – questions
    Sep 23, 2016 at 9:43
  • Many things to try: restarting your router, a SMC reset, or even a PVRAM reset. Sep 23, 2016 at 10:49
  • Using Terminal, go into your Applications folder (cd /Applications) If there is a folder that's named Install OS X El Capitan or Install macOS Sierra then delete it/them. Retry your download.
    – Allan
    Sep 23, 2016 at 11:58
  • Try resetting your DNS: Apple Support
    – Edric
    Sep 23, 2016 at 14:46

1 Answer 1


Try this article and link:

I would use the help article HT20802 to check for an updated link if the Mac App Store one fails you.

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