I'm having problems restoring an iCloud backup.
I updated my iPhone 6S yesterday from iOS 9.3.5 to iOS 10 by doing a restore so I can do a clean install. I do this for every major iOS version update and I've never had any issues before.
My problem is that during the setup process after updating to iOS 10, I select to restore the phone with an iCloud backup, but the restore process fails every time with a "Cannot restore backup" error.
I've read everything I could find in Apple Support regarding iCloud restore and iOS 10 upgrading and no article mentions this issue.
Is this a bug with iCloud? Is there any other way I can restore my apps to my iPhone from that backup?
Talked to Apple Support, one of the solutions they gave me was to put the device in recovery mode, then restore again to iOS 10 and then attempt to restore de backup. Didn't work for me but maybe it helps someone.
I just spoke with Apple Support again and they told me that the backups are safe and not corrupt. They also told me that a lot of users are starting to have this problem and they don't have a solution yet.