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I have this MacBook Pro running OS X Version 10.9.5 and it works perfect in every way except for one thing; it will not get updates. When I go to "About This Mac" and click on "software update" it will close out the window and --that is all. I am back on the desktop. there is no error messeges, or anything. Any ideas what I can do to fix this?

  • It could be that your computer is too old and there are no more updates for your computer. – Bradman175 Sep 13 '16 at 1:49
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Three things to try - report back & we can tweak this answer.

  1. Try Launching App Store directly from the Applications folder, rather than via About this Mac.

  2. Clean out the App Store prefs & caches...
    Open Terminal & copy/paste each of these 3 lines, hitting Enter after each
    rm ~/Library/Preferences/com.apple.appstore.plist
    rm ~/Library/Preferences/com.apple.storeagent.plist
    rm ~/Library/Cookies/com.apple.appstore.plist
    and again for the caches
    rm -r ~/Library/Caches/com.apple.appstore
    rm -r ~/Library/Caches/com.apple.storeagent

  3. Make a new admin account...
    System Prefs > Users & Groups
    Unlock the prefs, if locked, & click the plus button at the bottom.
    Set up a new Admin [not Standard] account, then try logging yourself out & into that account instead.
    Test method 1.

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  • Ok I tried all three suggestions and here are the results: number one: When I clicked on the app store it just went back to the desktop - I noticed that the app store icon on the bottom bounced up once and that was all – S Ray Sep 13 '16 at 17:22
  • Suggestion 2: I attempted to open terminal but it does the same thing - just goes back to the desktop - I get the same results after creating another admin account. – S Ray Sep 13 '16 at 17:34
  • Try re-applying the combo updater for 10.9.5 – Tetsujin Sep 13 '16 at 18:39
  • Ok, I downloaded and attempted to re-apply the combo updater but I get the error message: OS X Update combined can't by installed on this disk. This volume does not meet the requirements for this update." – S Ray Sep 14 '16 at 22:40
  • I'd be tempted to raise that last comment as a new question; with a link back to this one. I'd say the next step would be to find out why you're getting that message, but I'm not sure myself. – Tetsujin Sep 15 '16 at 7:01

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