So I had an iPhone 5 for a few years.

I bought a 6s recently and after restoring a backup from my iPhone 5.

After the restore, most of my apps are greyed out.

When I tap an icon, the name of the app switches to "Waiting" but nothing seems to happens.

On top of that, it seems like my passwords have been lost. For example, I've got 6 email addresses on the phone and when I open the "Mail" app it asks me to enter the credentials again, I'm not sure if it's related.

NB: I do not use iCloud at all.

I looked it up on the internet and already tried the following:

  • Restore again
  • Resync everything
  • Log out and log back in my iTunes / App Store account
  • Reboot the device

NB: I know it's possible to get my apps back by using the "Purchased Items" from the App Store but I do not want to delete my apps as I do not want to loose the data from them.

  • 1
    If you still have the 5S, first thing I'd do is a new Encrypted backup & restore from that. Passwords are not saved if the backup is not encrypted.
    – Tetsujin
    Commented Sep 5, 2016 at 10:31
  • @Tetsujin thanks for the suggestion. However I don't have the 5 anymore. So I guess I can give up on the passwords. Commented Sep 5, 2016 at 10:32
  • 1
    Yes, they are only in encrypted backups, for security. Your apps should gradually come to you over your data connection, probably wifi/non-metered connection
    – Tetsujin
    Commented Sep 5, 2016 at 10:33
  • @Tetsujin I tried quickly on my WiFi yesterday but it didn't work I'll try again tonight and let you know. Commented Sep 5, 2016 at 10:35

1 Answer 1


Waiting normally means the phone is doing something with the app store. The iPhone 6s is larger then the iPhone 5, so therefor the apps that work on a 5 probably won't work on a 6, or at least they will look a bit weird. Leave the phone connected to the internet and let it do its thing, if after a while the apps are still "Waiting" then the only other reason for this is, the apps just aren't compatible.

  • Well I'll give it a try tonight with my home WiFi and see how it looks tomorrow morning I'll let you know Commented Sep 5, 2016 at 14:07
  • Once on WiFi it started to download back the missing apps. On top of that I had some issues because I use two different app users to download my apps (a french and an australian one) Commented Sep 7, 2016 at 14:27
  • Glad I could help!
    – OzzieSpin
    Commented Sep 8, 2016 at 18:15

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