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My Time Capsule cannot be mounted for backups, and the Time Capsule does not appear at all in AirPort Utility. However I can see and connect to its WiFi just fine. The truly odd thing is that I can connect to it using "Configure other..." in AirPort Utility, and see all of its configuration and backup drive.

Some screenshots follow. First, this is what I see in Airport Utility:

no time capsule

If I hit forget, I get this:

nothing

Note that the globe and the nice little green dot and "Internet" is my WiFi connection through the Time Capsule that is not there!

Clicking on "Other Wi-Fi Devices" shows no devices discovered.

If I click on the globe, I see the local IP address for the router, 10.0.1.1:

10.0.1.1

Now I do "Configure Other..." from the File menu, enter the router address 10.0.1.1, and the Time Capsule password. I get the full configuration of my otherwise invisible Time Capsule!

config

All of the tabs show the correct configuration. But I still can't connect to the very Time Capsule that I am connected to the internet through!

I have tried power cycling the Time Capsule and computer, and doing a soft and hard reset of the Time Capsule, reloading the configuration from a saved file (using Import and Export Configuration File). I end up right back in the same place.

Does this ring any bells for anyone here?

  • Which of the above steps brings the device back into the airport utility app? – bmike Aug 15 '16 at 4:18
  • The hard reset temporarily shows the Time Capsule unconfigured. Once I load the "Time Capsule Alpha" configuration (which has worked unchanged for a long time, including months since the last Time Capsule software update), the Time Capsule disappears again, though the configured wireless networks (5 GHz, 2.4 Ghz, and guest) all work fine. – Mark Adler Aug 15 '16 at 4:38
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The same thing happened to me yesterday; I don't know if this will work for you.

What fixed it is as you said go to "Configure Other", then disable Back to my Mac by clicking on the - sign on your email adress. It will reset and then I could see the HDD.

That fixed it for me. Hope it helps!

  • That totally worked! Thanks. In fact turning Back to My Mac back on made the Time Capsule disappear again. And then turning it off a second time again brought the Time Capsule back from the Phantom Zone. I have reported the bug to Apple. I don't know if this is unique to Mac OS X 10.11.6 and Time Capsule software 7.7.7. – Mark Adler Aug 17 '16 at 3:59
  • Glad it worked. Though I have no idea as to why it does. Maybe some iCloud issues. Also thanks for reporting the bug to Apple (I didn't think about it). – kraalta Aug 17 '16 at 19:20
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Yes, this happened to me and the fix worked, but I immediately re-enetered account for BTMM and all has been going well, for now.

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protected by Community Aug 17 '16 at 9:32

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