I have a MacBook Pro given to me by my IT department. The macbook has 2 accounts:

  • Local Administrator
  • My Account

Today, when I turned on the Macbook, my account didn't appear in list of accounts to sign into. The only account on the MacBook is the Local Administrator, and I don't have its password.

Is this a bug, or have I done something wrong? I don't remember deleting anything or even remotely playing with anything that could do this.

I am using OS X El Capitan 10.11 with a 2015 MacBook Pro.

  • 2
    Since this is a managed system, owned by the company you work for, you should contact the IT department. Commented Aug 7, 2016 at 16:00
  • Does "Other" appear? Commented Aug 7, 2016 at 16:16
  • @Peanut No. only 'local adminstrator'
    – Honey
    Commented Aug 7, 2016 at 16:17
  • What appears when you click Local Administrator? Commented Aug 7, 2016 at 16:17
  • just a textField to enter the password for it.
    – Honey
    Commented Aug 7, 2016 at 16:19

1 Answer 1


Fixed! Had to go IT department.

The IT Department didn't enable/setup Filevault properly. They just had to login with their credentials and set it

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