About two weeks ago, iTunes stopped recognizing my iTunes library. I get this message when I go to either FileLibraryUpdate iCloud Music Library or Update Genius:

iTunes Store Doesn’t Recognize iTunes Library

There is no such option under FileLibrary. I tried disabling Genius Recommendations under my account, then turning them back on, but with no success. What is causing this and how can I fix it?

I have iTunes Match, but not Apple Music, if that matters.


Logging out of my iTunes account and logging back in did the trick.

  • AccountSign Out
  • iTunesQuit iTunes
  • Wait a bit, relaunch iTunes
  • AccountSign In
  • iTunesPreferencesGeneraluncheck iCloud Music Library
  • Click OK, wait a bit
  • iTunesPreferencesGeneralcheck iCloud Music Library

iTunes should immediately start updating your iCloud Music Library. Once that’s done, everything should be working correctly.

  • 4
    Wish I could give 1000 upvotes. I've been searching for this info forever. No help at all from Apple. – rsswtmr Jan 9 '17 at 22:30
  • 2
    Steps 1-3 aren't always necessary (and are very, very slow and painful if you have a large library). You can just 1. Uncheck "iCloud Music Library", 2. File > Library > Turn off Genius, 3. wait a few minutes, 4. turn Genius back on, 5. turn iCloud Library back on. Took me <5min for a 250gb library. – Nick Sweeting Sep 28 '17 at 6:34
  • Just couldn't get my iTunes to work properly, this worked a treat, thanks – Euphi 28 Dec 1 '18 at 11:32
  • 1
    @NickSweeting thank you, your suggestion of turning on Genius separately before turning on iCloud is the only thing that worked for me. – Michael Liquori May 1 at 14:45

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protected by Community Dec 1 '18 at 12:26

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