I have a MacBook Pro(13-inch Retina display), bought on 27 November 2015, from Bangalore India.
Last Monday it got some booting problem, and I was not able to go forward from the boot screen, always got stuck up at OS booting view.
I have given the device to service center, and after one day I got a response from service team saying that device dose not have any hardware issue, it might be a OS issue, so they need to format all data and re install the OS. I allow them to format all data.
For next two days I didn't got any update from the service center. Then I tried to call Apple Customer Support Team for more information on the status of the device. After 2 days recursive trying we got chance to talk to the service center people. And got an update that,
There is some issue with some chip, which they want to replace with a new one. So they are going to order it from the warehouse. That will take around 4 days to ship from there. And if it is not there it will take more time to repair and get back the device.
I am a Developer by profession, I have lot of pending work due to this issue, also lost lot of my work which I need to do again. There is no Physical Damage to the machine. Service center team is not ready to provide me a machine as a placeholder till my machine gets back.
I would like know, where and how I can ask Apple for getting a new machine instead of existing one, as there is no idea to anyone from Apple Support Team and Service Team when the issue will get resolved.
And this particular machine is under warranty. Please help me out on this. Many Many Thanks.