I dropped my iPhone 6 today; even though there is no noticeable harm on the outside, my phone screen is completely broken. Actually, the phone does not even vibrate when I turn it on. The only reason why I know that it turns on (I think), is that my iTunes say "iTunes could not connect to the iPhone 'my iPhone' ... because the passcode is not entered." I have tried holding home + power button for zillion seconds, and it does not do anything for me. I think the display is really gone.

Although it stinks to have my phone broken, I am more concerned about the data I have inside. I have many text messages with my girl-friend and voice memos that I do not want to lose. I have a program that can obtain these data, but because I cannot unlock the phone with my screen completely gone (I think touch is not working either), I do not know what to do.

Could you please help me?

  • 2
    Really, all you can do is take it to a repair shop, preferably Apple - hope whatever needs doing to fix it doesn't also wipe it. Backups are, unfortunately, those things you need to do before you need them, not after.
    – Tetsujin
    Commented Jul 23, 2016 at 9:45

1 Answer 1


Check any computer you connect the phone to see if it has a backup. Then check in iCloud.com to see your last backup. If you have paired a bluetooth keyboard, use that to unlock the device. Also - the screen could be out but the digitizer might still work. Can you put another iPhone 6 next to yours and go through the motions to enter the PIN by tapping where you know the touch areas are on the screen?

At that point, you'll need to make a decision based on cost and time you can be without the phone while it's repaired or the data recovered.

The data on the iPhone is almost certainly encrypted so you'll need to pay someone to make a forensic-type repair on the phone to replace the screen without damaging the storage. That costs more than a repair where you don't need to keep the data intact. Also, you can't pair the phone to a new computer without pairing a bluetooth keyboard or repairing the digitizer / screen.

Once you have quotes, you can make a decision based on the availability of reliable service where you live. If you took your phone to a skilled technician at the Huaqiangbei electronics market in Shenzhen - you might pay $50 for the repair and have your pick of 100 technicians in a 4 block radius. Other places, you might have to pay $5000 and ship your phone.

Paying someone to decrypt the contents is probably a factor of 10 more expensive on both the low end and high end unless you could tell them your passcode.


  • spend half an hour assessing the availability of backups (and maybe time to go visit computers you could have synced to)
  • make a buy a new phone decision if you are going to shop around or ship your phone for repair to the cheapest shop you trust to make a custom repair. (you can then sell either the repaired phone or the new phone based on whichever recoups your investment in spare hardware to allow a cheaper repair).

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