I have a Macbook Pro Retina 13" (Early 2015) model and I have a bootcamp partition with Windows 8.1 Pro installed in it. The dual boot to OSX El Capitan and Windows was working just fine until about a month ago. I was switching operating systems using the option key at bootup through the Bootup drive selection screen and it was all working fine.
The problem I am facing right now is that every time I turn my laptop on or try to switch Operating systems using the option key the drive selection screen takes a long time to appear, like literally 20 to 30 seconds. This is not really normal because it used to be much faster. Also, once it appears with the Macintosh HD, Windows, and Recovery drives the mouse pointer just doesn't work or sometimes work un-reliably or extremely slowly. I have tried wireless and wired mouse in the screen and the results are similar. I can use the arrow keys in the keyboard to select the drives but the response is just too slow. Once i hit an arrow key it takes 15 to 20 seconds to register and move the selection, sometimes it doesn't respond at all. And then finally when I hit return it takes another half a minute or so to load up the boot sequence (Apple logo for OSX and spinning circle for Windows).
diskutil to verify the volumes but everything seems fine. The disk health shows fine and I also ran First Aid on the Macintosh HD as well, but to no avail. I then tried by resetting the SMC and NVRAM but the problem still persisted. I updated bootcamp drivers as well as Windows updates, but the situation stayed. Finally, I took the laptop to an Apple store and the technician saw the issue, never ran any diagnostic and simply said something like "looks like an issue with EFI, we will have to send it for repair to change the logic board because the memory is soldered into the logic board", I couldn't fully understand what he meant by that and I am skeptical if it is really a hardware issue because the operating systems (OSX and Windows) both run just fine once it boots up.
A few odd behaviors I noticed-
- When restarting from Windows to OSX the boot drive selection screen sometime works normal. Fast and as if nothing really happened.
- When booting up the machine from a powered down state into OSX (without using option key, since Macintosh HD is my primary boot drive) the boot sequence (Apple logo with the loading bar) takes a while to appear.
- This issue probably didn't happen until I upgraded to OSX 10.11.5 from 10.11.4/3.
Points worth mentioning:
I use Tuxera NTFS and I know that there is a known NTFS driver compatibility issue between OSX default NTFS driver and Tuxera's NTFS version. Thinking this could be the problem I tried to repeat all the remediation steps by completely disabling Tuxera, but the problem still persisted. I feel that Tuxera may not be an issue because I have been using both Bootcamp Windows and Tuxera for quite a while and never faced any issues. I am considering a clean install of bootcamp with Win 8.1 Pro, if I absolutely have to, but would like to avoid because it's my work setup and I will have to set everything up from scratch.
I have already searched many online articles and community posts but haven't been able to find anything similar to this situation. So my ask is that, could it really be a Hardware (RAM) related issue as the Genius bar tells me? or is there anything known that I may try (and that I haven't already tried as stated above) to see if it resolves the issue?
Added More info from system log-
sudo dmesg | more through terminal to view the last startup log immediately after a bootup and it seems in the beginning there are a bunch of
kext related errors. I haven't done much research on the error but seems like a kernel panic of some sort, I just can't ascertain if this is being caused by a software or is it a hardware issue.
Kext com.apple.driver.AppleIntelLpssUARTCommon start failed (result 0xdc00400a).
Kext com.apple.driver.AppleIntelLpssUARTCommon failed to load (0xdc008017).
Dependency com.apple.driver.AppleIntelLpssUARTCommon of kext com.apple.driver.AppleIntelLpssUARTv0 failed to load.
Can't remove kext com.apple.driver.AppleIntelLpssUARTCommon; services failed to terminate - 0xdc008018.
Kext com.apple.driver.AppleIntelLpssUARTv0 failed to load (0xdc008015).
Failed to load kext com.apple.driver.AppleIntelLpssUARTv0 (error 0xdc008015).
fUseGPUBusy = 0 fPPPMSupport = 1
**** [IOBluetoothHostControllerUSBTransport][start] -- completed -- result = TRUE -- 0x2800 ****
**** [BroadcomBluetoothHostControllerUSBTransport][start] -- Completed (matched on Interface) -- 0x2800 ****
Couldn't alloc class "AppleIntelLpssUARTv0"
diskutil verifyvolume on my
EFI volume and it came back with some errors-
Verifying file system
** Phase 1 - Preparing FAT
** Phase 2 - Checking Directories
/EFI/APPLE/EXTENSIONS/Firmware.scap starts with free cluster
/EFI/APPLE/EXTENSIONS/Firmware.scap: Cluster chain starting at 6 ends with cluster marked free
size of /EFI/APPLE/EXTENSIONS/Firmware.scap is 15729264, should at most be 512
** Phase 3 - Checking for Orphan Clusters
Found orphan cluster(s)
Found 30600 orphaned clusters
Free space in FSInfo block (303079) not correct (303078)
179 files, 151539 KiB free (303078 clusters)
File system check exit code is 8
Error: -69845: File system verify or repair failed
Underlying error: 8: POSIX reports: Exec format error