3

I have published an app in the App Store. Now one of the customers/buyer wrote a review regarding a technical issue.

How can I contact that person? In the review I can only see the author's pseudonym.

3

Since a few days, you now have the ability to answer to reviews, right from iTunes Connect.

Go to My Apps > YourApp > Activity > Reviews and you will be able to click on Answer for each review.

Your answers will be available directly from the App Store for people running on iOS 10.3, and I think the reviewer also receive a mail or notification that you answered.

It a huge step from Apple to finally offer this !

Apple doc

1

It's not possible. If you wish to help users you could list an email adress in your app and/or let them immediately email to it. Apple does not allow you to reply to user reviews in the app store.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .