Since I updated the system to 10.11.5, the Facebook message notification is not showing message text. enter image description here

Is this a bug in this software upgrade of OSX?

  • 1
    What have you tried to do to fix it? Have you disabled Facebook in System Preferences > Notifications, and then turned it back on?
    – IconDaemon
    Commented Jun 30, 2016 at 12:03
  • I am having the same problem. Switching Facebook notifications to "None" and back to "Banners" had no effect.
    – dgw
    Commented Jun 30, 2016 at 21:22
  • 1
    It isn't an OS update problem because it happens on 10.9.5 as well. It must be an issue from Facebook's side. Commented Jul 1, 2016 at 14:39
  • Same for me. No fix found yet.
    – cadavre
    Commented Jul 1, 2016 at 15:31
  • 3
    This is probably a conscious decision on Facebook's part, since they want you to use Messenger. If you use messenger.com, and turn on Desktop Notifications (and your browser supports it, at least Chrome and Firefox do), part of the message appears in the notification. Though, not as much of the message, since there's an extra line "via www.messenger.com" taking up some space now. Commented Aug 3, 2016 at 13:18

1 Answer 1


This change is not a result of your specific OS X version. The change is on the server end by Facebook as they control what data to send to your Mac and the reason the text isn't showing is the text is no longer sent.

You might contact Facebook support to see if they are aware of this change - perhaps it's unintentional or you can so figure the web app to send the extra data to your browser.

  • This is probably to force people to use the dedicated Messenger website. Commented Aug 14, 2016 at 17:02
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    @pentavalentcarbon That would seem to align with Facebook investing money in a new message portal and also cracking down on web access to their site where people have ad blockers and Facebook blocks the blockers and then the blockers adapt, etc....
    – bmike
    Commented Aug 14, 2016 at 18:37

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