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I was able to restore my iPhone and iPod but my iPad is "offline" preventing me from getting out of lost mode. I also have a call in to Apple.

I've changed my Apple ID password and had to cancel my credit cards.

Any help out there?

3
  • How is it being held for ransom?
    – mmmmmm
    Jun 21, 2016 at 20:54
  • someone hacked into my apple acct and put it on "lost mode" and changed the passcode. On the front of the screen, written in Russian is basically "if you want your device back, you have to send us money"
    – B. Allen
    Jun 21, 2016 at 20:56
  • On the iPad screen or on Safari?
    – mmmmmm
    Jun 21, 2016 at 21:00

1 Answer 1

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Take the device into an Apple Store and explain the situation to them. Under certain circumstances they may be able to fix such an issue (for example, they are able to remove an iCloud lock from a MacBook, but it takes several days and several checks are done to ensure you own the device)

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