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I disabled iCloud backups on all my devices, but the storage report still claims I have 2gb of backups stored. I've gone into the iCloud preferences and double checked that no backups exists. How can I remove free up the used space?

I should mention that my iPhone reports only 174.4KB of Documents & Data in "Manage Storage".

  • You may have documents stored in iCloud Drive. Check in iCloud settings on iPhone. – owlswipe Jun 19 '16 at 23:28
  • I meant add that in the question. I checked my settings (even opened the iCloud Drive app) and I have less than 200KB of documents stored. – RHPT Jun 20 '16 at 0:38
  • You might have documents stored in iCloud (and not in iCloud Drive). Go to iCloud settings (in the settings app), choose storage (right under family), then Manage Storage, then look down. Often, apps like iMovie, Pages, and Notability just eat up data there. – owlswipe Jun 20 '16 at 1:56
  • @JohnRamos My iPhone reports only 174.4KB of documents & data under iCloud Settings. – RHPT Jun 20 '16 at 3:20
  • Huh. next step: Check what's eating up your iCloud Storage by going to iCloud.com on a Mac or PC, then heading over to iCloud settings, then finding the bar that breaks down your storage categories. See an image here: imgur.com/lRE9MUr – owlswipe Jun 20 '16 at 11:43
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If you have two iOS devices, I would compare the Settings - iCloud - Storage - Manage Storage screens to ensure both agree. One device can get stale or cached data. If you don't have two, restart your device to check that it's updated.

If so, you will then want to go to iCloud.com on a computer and verify the number there. The web app allows you to clean or observe the rest of the backups. They are deleted photo albums (potentially) as well as backups of calendar, contacts, files and bookmarks.

IF at that point, you still think there's something missing - you'll want to escalate to Apple Support to http://apple.com/support/icloud

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My best suggestion is to check for apps like WhatsApp. It can backup data but will not show in iCloud. If that does not apply, I would call Apple Care and ask them to release the extra storage.

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