My girlfriend's brother just ordered a new iPhone 6s and he tried setting up his phone but the store I believe keeps asking for a password for a Japanese registered email address. Assuming that's not meant to happen. Any reason this is happening? Is the phone refurbished or stolen and not new? Thanks for any info

  • 1
    Where is he buying the iPhone? – fsb Jun 17 '16 at 19:06
  • @fbara mobiles.co.uk it said the phone was new when he ordered – Ginge Jun 17 '16 at 19:22
  • I would agree with @TMHahn's answer in that he either bought a refurb without realizing it or was misled in the purchase. – fsb Jun 17 '16 at 20:35
  • Is he able to use the phone at all? – samh Jun 18 '16 at 13:05

It sounds like he has encountered Activation Lock. He can check that theory here:


The information provided would seem to indicate the device has been used before.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .