My girlfriend's brother just ordered a new iPhone 6s and he tried setting up his phone but the store I believe keeps asking for a password for a Japanese registered email address. Assuming that's not meant to happen. Any reason this is happening? Is the phone refurbished or stolen and not new? Thanks for any info

  • 1
    Where is he buying the iPhone?
    – fsb
    Jun 17, 2016 at 19:06
  • @fbara mobiles.co.uk it said the phone was new when he ordered
    – Ginge
    Jun 17, 2016 at 19:22
  • I would agree with @TMHahn's answer in that he either bought a refurb without realizing it or was misled in the purchase.
    – fsb
    Jun 17, 2016 at 20:35
  • Is he able to use the phone at all?
    – samh
    Jun 18, 2016 at 13:05

1 Answer 1


It sounds like he has encountered Activation Lock. He can check that theory here:


The information provided would seem to indicate the device has been used before.

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