I'm using Apple Music and I'm still in the evaluation period, but the system isn't working very well:

Either on my iPhone or my Mac (latest OS version), when I'm streaming music, it stops playing in an unexpected way after two minutes.

The playback play fine when the music is local, but connectivity is fine in other application. I wonder why iTunes is so buggy when it comes to distant request...

  • 1
    Are you saying that the music just stops? Does the app crash? Is it possibly a connectivity or bandwidth problem? Jun 5, 2016 at 22:59
  • To add on to @AndrewEisenberg, if you download it offline does it happen too?
    – Brick
    Jun 6, 2016 at 1:05
  • It seems to work offline so it's a connectivity issue. I'll update the post. Jun 6, 2016 at 8:50
  • Post updated. I noticed Apple application (like iTune or App Store) are really slow when it comes to retrieve distant content. Safari runs fine. Jun 6, 2016 at 10:18
  • I just updated to OS 10.11.6 El Capitan, and with local music files, I'm experiencing pauses like this too. Even when I'm not touching my keyboard/mouse I get these pauses. It's as if the OS is phoning home and can't do anything whilst talking to mother. I don't have any music in iCloud, so why would it do that?
    – Steve L
    Sep 28, 2016 at 3:29

1 Answer 1


I managed to fix my problem by calling Apple hotline. They asked me to do a lot of manipulation and I cannot say precisely what was going wrong. We did a test on a new test user I created on the system. I started iTunes, connected my Apple id and Apple Music was working fine.

We removed together some iTunes configuration files and managed to restore Apple Music playback in my session.

Hope it helps!

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