From following the steps in the official apple support page, it seems my computer is not able to recognize my iphone.

Other similar questions show an "unknown device" of some sort, which in my case isn't there. The phone is charging, so it's somehow connected and the USB port works with my mouse for example.

I've tried what's mentioned here but it didn't work. Latest itunes version: Latest IOS version: 9.3.2

EDIT After connecting an ipad, the connection worked via itunes.

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  • Have you tried: plugging a different iPhone or iPad into the MacBook?
    – Brick
    Jun 2, 2016 at 0:17
  • Just tried with an ipad. After plugging it, there are no changes in the system information
    – marbel
    Jun 2, 2016 at 0:43
  • If able, can you try using another computer
    – Brick
    Jun 2, 2016 at 0:45
  • 1
    I don't have another one here.
    – marbel
    Jun 2, 2016 at 0:51

1 Answer 1


I recommend selling MAC products. This was my "solution". Never had any more issues.

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