I'm using Retina Macbook Pro 15inch (OS X El Capitan 10.11.5) and getting random kernel panics frequently since March 2016. (1 or 2 times a day or more)
This is a company laptop and bought in October 2015, my company admin have sent in the macbook to Apple Authorized Service Centre but they say no issue found and return it after 1 whole month. After get back the kernel panic still remains.
He also performed several fresh installation of the OS X (downloaded from Apple) and still get kernel panic.
I'm not sure whether it is a software-related or hardware-related issue as the Apple Diagnostics didn't show any problem.
Things I've tried :
- Apple Diagnostic Test
- Fresh install of OS X
- Use EtreCheck (Report seems fine)
Use iStat Menu Pro to check on the temperature (around 40 degree celsius to 80/90) When kernel panic occurs, it usually stay at high temperature like 90 degree + Does it means overheat causes kernel panic?
Resetting the SMC
List of software/tools that I used :
- android studio
- source tree
- atom editor
- node, npm
- iStat Menu
But I still getting kernel panic every day...
If it is overheat, why it works normal before this? (from October 2015-March 2016)
If it is software-related issue, why after fresh install it still get kernel panic?
If it was hardware issue, why Apple can't find the root cause? >_<
I checked on the Console and found this (after kernel panic)
- Previous Shutdown Cause: -64
May I know what does this means? I search through other posts and all of them are -62, -128, 0, 3, 5 and etc... None of them are getting -64
Apple is not making the shutdown cause available to public as well >_<