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My email provider and thus also email address are changing. Thus I carefully followed the procedure Apple provide to change the primary email used for Apple ID. I used the "Managing Apple ID" Web pages. I had already, as instructed, signed out of and closed all services and devices using the existing Apple ID.

However when I click "edit" and enter the replacement email and click "continue" but nothing happens. The progress circle continues turning and eventually the page times out. I have tried many things over 2 days!

It appears to be stuck but why? There is no verification code email delivered (even in "junk" etc) and no popup to receive a verification code anyway.

Have others encountered this frustration and if so how did you overcome it?

  • It appears to be a problem with Internet Explorer vn 11. I gave up on the laptop and tried using my Apple iphone 6 using Safari browser. It worked immediately and it is celebration time. – stanBD19 May 20 '16 at 11:34
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    Answer your own question then... It helps contribute to the site. – Brick May 20 '16 at 11:34
  • I HOPE MY EXPERIENCE IS OF USE TO OTHERS. GOOD LUCK – stanBD19 May 20 '16 at 11:35
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    er...okay But you can still answer your question formally. – Brick May 20 '16 at 11:36
  • Response to brick and in general. The answer to my questions are as my second posting to this thread. I repeat, there appears to be an incompatibility between the Apple "update ID" process and at least Internet Explorer - so a work round is to use Safari or another PC browser for the update. I have not explored further and thus have no further suggestions - others may know the detail but I regret I am unable to suggest more. Kind regards – stanBD19 May 23 '16 at 14:04
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The answer to my questions is that there appears to be an incompatibility between the Apple "update ID" process and at least Internet Explorer - so a work round is to use Safari or another PC browser for the update.

I have not explored further and thus have no further suggestions - others may know the detail but I regret I am unable to suggest more.

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