I had used an answer for changing my new email address back to my old, as was suggested in a prior recommendation. Now, the system wants to send a code to my old address in order to make the change. The problem is that I no longer have access to my old email address. As it stands, I no longer can use iTunes as it shows my old address in grey and it doesn't allow me to change it to my new address. What can I do?

1 Answer 1


If you cannot gain access using the security questions, the only option you have is to contact Apple Support.

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