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I've had some issues with my trackpad and keyboard on my MacBook Pro 13 (Early 2015) for the past 3-4 weeks. After being awaken from sleep mode, they were sometimes unresponsive. At first, a couple of hard reboots made them work again, but lately no number of reboots fix it. However, they usually come back to life again by themselves after some time (12-24 hours).

At wake up, when the trackpad and keyboard stops working, I found this error message in the system's log:

5/9/16 22:44:49.000 kernel[0]: Error: AppleHSSPIController::doSPITransfer NAK received from device
5/9/16 22:44:49.000 kernel[0]: Error: Apple Internal Keyboard / Trackpad::IssueMessage Failed to issue message the bus error: 0xe00002eb
5/9/16 22:44:49.000 kernel[0]: Error: Apple Internal Keyboard / Trackpad::setPowerState AppleHSSPIDevice : Resume Device in Power On failed with error 0xe00002eb

Some other findings:

  • The keys can sometimes wake the computer, but as soon as it wakes up they don't work.
  • They don't work at boot (i.e., cmd+R, cmd+V etc do not work).
  • I've reinstalled Mac OS (using net recovery, cmd+opt+R). I've also reset the SMC and PRAM.
  • When they don't work, there's no sign of neither the keyboard nor trackpad in either the "SPI" or "USB" tabs in the "System Information".
  • Disconnecting Bluetooth and USB devices do not help.
  • The problem is uncorrelated with how warm the computer is (i.e., it's not an expanding battery problem).
  • The power key on the keyboard works fine.
  • External keyboards and trackpads work fine.

Surely, this all sounds like a hardware problem. However, here's the weird part. When I boot up Ubuntu from an USB stick, the keyboard and trackpad work perfectly. Rebooting into Mac OS, they're still dead however. I have a hard time imagining that this is a hardware problem for that reason.

Any ideas what could be the problem, and how to solve it?

  • If someone stumble in here with the same problem: after a lot of back and forth, I handed in my MacBook to Apple. They replaced the trackpad cable and now it works perfectly. – Fredrik Savje Aug 1 '16 at 15:49
  • I'm having the same issue now on a Macbookpro12,1 (works in Ubuntu, doesn't work in Mac OS), but for quite a while, my macbook has required a PRAM reset (these days, even that requires an external keyboard. SMC reset works on the internal keyboard though) on every boot to be able to input anything at all without a ~40 second delay. Did you have that as well? – hyperair Mar 16 '17 at 3:38
  • @hyperair No, that doesn't sound familiar. It could happen that the keyboard had a slight delay just before it died. But other than that, if it worked, it worked perfectly. As I said, in the end, I sent it in for repair, and that fixed it. A couple of month later, the same problem popped up, and went for repair directly then. – Fredrik Savje Mar 16 '17 at 6:23
  • Wait, so the problem keeps reoccurring? – hyperair Mar 17 '17 at 12:14
  • I have the same problem on the Macbookpro12,1 with intermittent loss of SPI communication with the kbd/touchpad. I'm certain it's due to glitching cables. I think it's just luck if it works again after a reboot or not and magic pram resets etc, if it's a faulty cable it needs to be fixed. – BjornW Dec 31 '17 at 12:02

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protected by Community Oct 18 '16 at 13:35

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