On a MacBook Pro (the office's, I'm a noob), I started the upgrade process from Mavericks to El-Capitan from the app store.

After a while, the screen locked as, I assume, is usual. But now I cannot log back in. I typed my user's password in and hit enter, nothing. I tried hitting the the little arrow button to the right of the password and nothing. It's not frozen as the mouse still works, no beachball, I can clear the password. I clicked on the Cancel and Switch User buttons which appear to activate, but then did nothing.

That was the case for quite a while, then I tried clicking the Switch User button again, and the desktop rotated like a cube and now gives me a light grey screen.


1 Answer 1


Just Cmd + Ctrl + Power'd it. Install hadn't actually started (only download had), so was ready to upgrade after reboot.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .