I have an iPhone 5c running iOS 9.3.1

Why does iMessage only give me sound and alerts when a message comes from a phone number and not when it comes from an email address?

  • How is the sender sending the non phone messages?
    – mmmmmm
    Apr 8, 2016 at 15:18
  • Welcome to Ask Different. could you edit this to correct my assumption on your version if needed? Also - are you aware of the do not disturb setting that can be enabled for a thread as opposed to the entire app/system?
    – bmike
    Apr 8, 2016 at 15:32

1 Answer 1


On the iPhone go to Settings --> Notifications --> Messages and make sure the following are all turned on, depending on what you want:

  • Allow Notifications
  • Show in Notification Center
  • Sounds --> <select sound>
  • Badge App Icon
  • Show on Lock Screen

Under Alert Style When Unlocked select either Banners or Alerts, depending on how you want to be alerted.

As mentioned by @bmike, your Do Not Disturb setting will affect if the alerts go thru or not.

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