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I'm currently running OS X Yosemite 10.10.5 and trying to upgrade to OS X El Capitan. I'm in the App Store on the OS X El Capitan page: https://itunes.apple.com/us/app/os-x-el-capitan/id1018109117?mt=12

However, the download button is grayed out and there's really no way for me to upgrade. See image below:

enter image description here

How to solve this predicament?

  • Are you signed into the same Apple ID that 'bought' the current OS? If not, sign out from the Store menu & back in with the correct ID. – Tetsujin Apr 8 '16 at 5:22
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Just restarted the machine and that solved the issue. Now it's downloading.

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