I just got a Denon DA-300USB DAC, which requires drivers on the PC side but claims to work on the Mac without them (not unusual). This of course also means the user guide is useless, and seems to think things will Just Work(tm), but when the DAC is configured for USB input (using the little picker on the front-panel) it says "Unlock" when there is no audio, and "Unsupported" any time I try to play audio.

I don't think this is just a DRM issue with iTunes audio, but I can't find anything on google to suggest what I should tweak (it shows up fine in the sound control panel, like my previous BitHead DAC).

1 Answer 1


It turns out the answer is reasonably simple, and completely obtuse.

You need to open the "Audio MIDI Setup" application (in /Applications/Utilities, if you haven't moved it), show the "Audio Devices" window (if it isn't open already), and choose the USB High Speed Audio device (hopefully there's only one - it should show '0 in / 2 out' for the DA-300).

The default format for output is 352800 Hz, but the DA-300 only supports 192000Hz. Simply change the format popup for Hz to 192000 and you should be in business. Both 2ch-24bit and 2ch-32bit sound work, although depending on your source data you may be happier with 24bit.

  • That's a horrible default :/ I wonder what happened to the industry-standard 44.1, 48, 82, 96kHz
    – Tetsujin
    Apr 6, 2016 at 6:50
  • Well of course more Hz are better Hz.. :-) The DA-300 supports 192Khz (I have no idea why the Mac represents these in Hz), but I can't believe it can't tell the host computer that - feels like this is a bug in the firmware, as my previous DAC that only supported 96Khz worked fine out of the box. Apr 6, 2016 at 13:35

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .