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My iPhone 5 with iOS 9.2.1 suddenly cannot connect to the internet, neither via cellular data or wifi. All applications that requires internet connection are unable to reach their server. I was in the middle of texting using WhatsApp when this happens, and this is my 2nd time experiencing this (the previous one I was able to get my connection back after restarting iPhone).

I can confirm I have an active internet connection on from my telecom provider and ISP. Tried restart/force restart/reset network connection but without success.

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  • Try to install a ping app and ping your router or google.com. Do you have a configuration profile installed? (Settings > General > Configuration Profiles) Do you have a VPN installed?
    – Chloe
    Mar 21, 2016 at 4:37
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    Figured it out. Turns out there is a VPN profile with on-demand connectivity enabled. After disabling it connection back to normal. Thanks Chloe for directing me to the answer. Can you reply it on answer section so I can mark it as the solution?
    – randms26
    Mar 21, 2016 at 6:09

1 Answer 1

Reset to default
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Check to see if you have a VPN connection set up. Settings > General > VPN.

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  • Figured it out. Turns out there is a VPN profile with on-demand connectivity enabled. After disabling it connection back to normal. Thanks Chloe for directing me to the answer.
    – randms26
    Aug 8, 2016 at 8:53

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