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My iPhone randomly decided to lose all phone contacts from the address book.

Following these instructions to re-instate them...

  1. Settings > iCloud
  2. Turn Contacts (sync) OFF, then back ON
  3. Go into Contacts app and click top-left refresh button.

...

It's not a refresh button, it says "Groups"...what is going on?

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Please follow the latest instructions to refresh your contacts on your device:

To refresh your contacts:

  1. Open the Contacts app and tap Groups in the upper-left corner.

  2. Swipe down on the list to refresh your groups.

Additionally, since you use iCloud, you may want to check your contacts by using the iCloud website.

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