I have a new iMac El Capitan (and I'm a new Mac user) attached to the Canon Pixma MX926 printer (about 4 years old) with a USB cable. I can print from the Apple help menu, but can't print any Word documents. I'm sure I'm doing something very simple wrong, but can't figure out what. Can anyone help?

  • That's odd. What happens when you try to?
    – JMY1000
    Mar 14, 2016 at 1:25
  • Nothing, the paper comes out blank. But I can print a test page, or print stuff in the Apple help menu. Mar 14, 2016 at 1:26
  • I have exactly the same problem. Can print from thw web and from pdfs but not from Word or Pages on my iMac on an Epson WF3620 printer. Tried reinstalling and renewing drivers, reinstalling the printer, with no help. Any ideas?
    – user251110
    Aug 10, 2017 at 18:40

1 Answer 1


Welcome to Stack.

Try reinstalling, or resetting up any drivers for your printer. You can do this using either built-in mac features, or using any drivers provided by Canon on their website (available here).

For the built-in Apple feature head over to System Preferences. Then navigate to Printers and Scanners. Click the - and remove your printer. Click the + and add follow the steps to re-add your printer.

Hopefully this fixes your issue!

  • If this did fix your issue, please mark my answer as best answer. Mar 14, 2016 at 5:55

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