I bought an In-App Purchase yesterday. While buying the app crashed, so I tried to restore the purchase (money was already taken from my account). But if I'm entering my correct Apple-ID password (works when logging in into iTunes), it says:

The Apple ID you entered couldn't be found or your password was incorrect. Please try again.

When I'm entering a wrong password, it just says:

Your Apple ID or password is incorrect

What am I doing wrong?

1 Answer 1


Contact the developer, if no solution ask for a refund via https://reportaproblem.apple.com/

  • The App Store is doing this when you try to upgrade Jun 1, 2016 at 16:55

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