My apple iCloud is locked for security reasons, when I try to unlock it using my recovery gmail account, I don't see the link sent to me.

I mailed to the iTunes Store customer suport team more than thrice where they gave me steps to follow but still I couldnt unlock my account. I can't update my apps or backup them.

Even if I create a new Apple ID, the old one is stuck to the apple store, popping and asking for password.

  • Are you really sure the email you are using is correct? – rebatoma Feb 22 '16 at 15:44
  • Which steps did you get from Apple, what happened when following them (especially where did they fail)? – nohillside Feb 22 '16 at 15:56

If you haven't had any luck with email support, you should call AppleCare. They can unlock the account.

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